Hilokal believes betting should be a form of entertainment — not a source of income. We have a range of tools and support services ready to help you play in a healthy, informed, and controlled way.
Use the self-assessment section below to review your situation
We offer six powerful features to help you stay in control of your playing habits
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one takes 7 days to kick in — so impulsive decisions don't override your better judgment.
Set how long you spend on the platform each day or week. Once your limit is reached, the system will automatically alert you and end your session.
If you need a short break, set a cooling-off period of 24 hours to 6 weeks. You won't be able to log in to your account during this time. When you're ready, you can pick up where you left off.
If you feel gambling is getting out of your control, close your account for anywhere between 6 months and 5 years, or permanently. No marketing messages will be sent to you during this period.
After playing for a set period, a pop-up notification will remind you how long you've been playing and how much you've spent — keeping you grounded in the reality of your session.
No matter the time of day, our trained support team is ready to help. Reach out via live chat, email, or Help Center Get in touch.
Set your gaming limits in just a few simple steps
Log in to your Hilokal account and click the profile icon in the top right corner.
Go to your account settings and select the "Responsible Gaming" option.
Set a deposit limit, time limit, cooling-off period, or self-exclusion — whatever works best for you.
An email or SMS OTP may be required to confirm your limit. The time it takes to come into effect will be shown on screen.
Set a maximum daily deposit amount. No deposits beyond this limit will be accepted.
Set It NowSet a time limit for how long you play in a single session. Once the time is up, a break will be triggered automatically.
Set a Time LimitResponsible gaming means enjoying betting or gaming as a form of entertainment — in a way that doesn't negatively impact your family life, financial wellbeing, or mental health. At Hilokal, the wellbeing of every user is our top priority.
Online betting is growing in popularity across Bangladesh. Many people enjoy placing bets on cricket, football, and other sports. But when that enjoyment turns into an addiction, it becomes harmful — both for the individual and their family. That's why Hilokal has made Responsible Gaming a core value from day one.
Our Responsible Play Our core principle is simple: every user should play voluntarily, consciously, and within their financial limits. Hilokal never wants anyone to face financial hardship or damaged family relationships because of betting.
It's not always easy to notice when gaming habits are gradually becoming a problem. If you spot the following signs, it's time to take them seriously and seek help:
If any of these signs apply to you, don't wait — reach out to us Help Center Reach out. We don't judge — we just help.
Hilokal goes beyond just providing tools. Our entire platform is designed to proactively identify and prevent problematic gaming behavior.
Our AI-powered system continuously monitors user betting patterns. If unusual behavior is detected — such as sudden large bets, extended play sessions, or rapid repeated deposits — we automatically send an alert.
Hilokal enforces strict age verification at registration. No account can be created by anyone under 18. Additional KYC documents may be requested in cases where age is in doubt.
| Limit Type | Decrease takes effect | Increase takes effect |
|---|---|---|
| Deposit Limit | Instant | After 7 Days |
| Betting Limits | Instant | After 7 Days |
| Loss Limit | Instant | After 7 Days |
| Session Time | Instant | After 24 Hours |
| Cooling-Off | Instant | After the period ends |
| Self-Exclusion | Instant | Once the set period ends |
Gaming addiction is a recognized mental health condition. It's not a sign of weakness — in fact, asking for help takes real courage. Hilokal is always here for you.
Our specially trained support team is available around the clock, ready to help. Help Center via live chat or email. Your information will be kept completely confidential.
When self-exclusion is activated, Hilokal ensures that:
Ask yourself the questions below. If you answer "yes" to more than one, please seek help.
Have you ever chased losses by placing repeated bets to win back money you've lost?
Have you ever borrowed money from family or friends to fund your betting?
Have loved ones expressed concern about your betting habits?
Do you feel restless or irritable when you're unable to play?
Have you repeatedly tried and failed to control your betting?
Our expert team is always on hand for any questions or support related to Responsible Gaming.
Answers to the most frequently asked questions about responsible gaming