Hilokal's Terms & Conditions — Full Terms in Bengali

01 General Terms & Applicability

These Terms and Conditions Hilokal (https://hilokal.net) and all its services. In these terms, "Hilokal", "we", and "our" refer to the company operating the platform. "User" and "you" refer to anyone accessing or using this site.

Hilokal is an internationally licensed online Sports Betting and gaming platform. By using any of our services, you agree to these Terms and Conditions, Privacy Policy and Responsible Gaming Policy and accept them in full.

Eligibility Requirements

• You must be at least 18 years is required.
• Online betting must be legal in the country where you are located.
• You are of sound mind and are using this service of your own free will.
• You have not previously been banned or removed from Hilokal.

Hilokal reserves the right to refuse service to any individual at any time, without providing a reason.

02 Account Registration & Management

A personal account is required to use Hilokal's services. All information provided during registration must be truthful, accurate, and up to date.

Registration Rules

• Each person may only One Account register. Multiple accounts are strictly prohibited.
• You must provide your full name, date of birth, phone number, and email address.
• After creating your account, you may be required to complete an identity verification (KYC) process.
• If multiple family members use separate accounts from the same device or IP address, verification may be required.

Account Security Responsibility

You are solely responsible for keeping your account password and login credentials secure. Sharing, selling, or transferring your account to anyone else is strictly prohibited. If you notice any unusual activity on your account, contact us immediately at support@hilokal.net.

KYC Verification

Hilokal reserves the right to verify your identity before withdrawals and, in some cases, before deposits. Required documents may include:

• National ID Card (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership

Hilokal reserves the right to place withdrawals on hold until KYC verification is complete.

03 Deposit, Withdrawal & Payment Policy

Hilokal supports all major mobile banking methods in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules

• All deposited funds must come from your own sources — third-party funds are not accepted.
• No extra charges apply on deposits, though your mobile banking provider may charge its own fees.
• Hilokal is not responsible for deposits sent to the wrong account.

Withdrawal Rules

• Withdrawals can only be made using the same method used for the deposit.
• To withdraw bonus funds, you must meet the specified wagering requirements.
• Hilokal reserves the right to hold withdrawals and conduct an investigation in cases of suspected suspicious activity.
• Additional verification may be required once a year or for large withdrawal amounts.

04 Bonus, Promotion & Reward Terms

Hilokal regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, which are detailed on the offer page. To view all promotions, visit our Latest Promotions Visit the page.

General Bonus Policy

• Bonus funds cannot be withdrawn directly. Withdrawal is only possible after the specified wagering requirements have been met.
• The wagering requirement for the welcome bonus is typically 5–10x the bonus amount।
• Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• The same person or household cannot claim the same bonus more than once.
• A maximum bet limit may apply to bets placed using bonus funds.

Reasons for Bonus Cancellation

A bonus may be cancelled for any of the following reasons:

Hilokal's decision is final in all bonus-related disputes. To learn more about rewards, Rewards Page View.

05 Betting Rules & Settlement Policy

The following rules apply to Sports Betting and other gaming services on Hilokal. For detailed betting rules, please visit our Sports Betting View the page.

Bet Acceptance & Cancellation Policy

• Once a bet is confirmed, it cannot be changed or cancelled — except in certain exceptional circumstances.
• If an event is cancelled before it starts, the stake will be refunded.
• If incorrect odds are displayed due to a technical error, Hilokal reserves the right to void the affected bet.
• In the event of a draw or no-result, the stake will be refunded.

Prohibited Activities

• Match Fixing or Manipulation: Any involvement in match-fixing will result in immediate account closure and legal action.
• Arbitrage Betting: Exploiting odds differences to guarantee a profit (arbitrage betting) is strictly prohibited.
• Bots or Automated Systems: Using computer programs or bots to place bets is strictly prohibited.
• Use of Insider Information: Placing bets using insider match information is strictly prohibited.

Odds & Changes

Hilokal reserves the right to change odds at any time. Once a bet is confirmed, the odds at that moment apply — any subsequent changes will not affect the bet.

06 Responsible Gaming Policy

Hilokal believes betting should be a source of entertainment — not financial hardship or emotional distress. We encourage all users to game responsibly.

User Protections

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Betting Limit: You can set a maximum stake limit for each bet.
• Cooling-Off Period: You can take a break from betting for a set period of time.
• Self-Exclusion: You may choose to close your account temporarily for a set period or permanently at any time.
• Reality Check: You will receive periodic notifications showing how long you have been playing.

To learn more about Responsible Gaming, please visit our Responsible Gaming page. If you notice signs of problem gambling, contact us at support@hilokal.net.

07 Privacy & Data Protection

Protecting your personal data is our priority. For full details on how Hilokal collects, uses, and stores your information, please see our Privacy Policy page.

Key Data Protection Policy

• Your personal information will never be sold to third parties.
• All Information 256-bit SSL Encryption for added security.
• Information may be disclosed when required by law or directed by the relevant authorities.
• You can request to view, update, or delete your personal information at any time.

08 Account Suspension & Closure Policy

Hilokal reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• If you violate these Terms and Conditions
• If you register using false or incorrect information
• If you create multiple accounts
• If you are found to be involved in fraudulent activity
• If there is any suspicion of money laundering or illegal activity
• Engaging in abusive or offensive behavior toward other users or staff
• If an account is created by someone under 18

What happens when an account is closed?

Any valid balance remaining at the time of account closure will be refunded, provided the account was not closed due to a terms violation. However, if closure results from fraud or a breach of terms, the balance may be forfeited.

Users can also request account closure at any time by emailing support@hilokal.net.

09 Right to Amend Terms

Hilokal reserves the right to modify, add to, or remove these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

• Continued use of the platform after any changes constitutes your acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.
• The date of the most recent update will always be displayed at the top of this page.

Visit this page regularly to stay up to date with any changes.

10 Contact & Dispute Resolution

If you have any questions, complaints, or need clarification about these terms and conditions, please don't hesitate to get in touch.

Contact Methods

• Email: support@hilokal.net
• Live Chat: Help Center Chat with us directly from the page
• FAQ: FAQ You can find solutions to common issues on our page

Dispute Resolution Process

If a dispute arises, please contact our support team first. We aim to respond within 48 hours. If the matter cannot be resolved through support, our formal dispute resolution process will apply. All disputes are subject to the rules of Hilokal's licensing authority.