From opening an account to making a withdrawal — we're with you every step of the way. Bengali support, fast resolutions.
Popular: Deposit · Withdraw · Bonus · Login Issues
Browse the categories below to find your issue — each one has a detailed guide to walk you through it
Everything you need to know about creating a new account, login issues, password resets, KYC verification, and profile updates.
28 articlesHow to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including limits and processing times.
34 articlesA guide to understanding welcome bonuses, cashback, free bets, voucher code redemption, and wagering requirements.
22 articlesInformation on how to place bets, understand odds, live betting, accumulators, and bet cancellations.
38 articlesDownloading, installing, updating, and troubleshooting the Android and iOS apps.
18 articlesAccount security, two-step verification, reporting suspicious activity, and data safety.
15 articles
Not sure where to start on hilokal? Follow these steps.
Sign up in just 2 minutes with your mobile number. No complicated paperwork required.
Start with as little as ৳500 via bKash or Nagad. Get a 100% bonus on your first deposit.
The welcome bonus is credited automatically. Check the Promotions page for other available offers.
Bet on cricket, football, or Live Casino. Withdraw your winnings with ease.
For any issue, reach our team via live chat or email.
Most issues can be sorted out with these tips
Check that Caps Lock is off. If you've forgotten your password, use the "Forgot Password" option and an OTP will be sent to your number.
Make sure your bKash or Nagad account has enough balance. Confirm that the merchant number was entered correctly. Keep your transaction ID saved.
Withdrawals are usually processed within 15–30 minutes. Requests made after midnight may arrive the following morning. If you still haven't received your funds after 24 hours, please contact support.
Bonuses can take 5–10 minutes to appear. Try refreshing the page. If the issue persists, contact support with a screenshot of your deposit.
Uninstall the app and reinstall the latest version. Check your device's storage and internet connection.
Upload clear photos of both the front and back of your national ID. Blurry or cropped images won't be accepted. Make sure you're in good lighting when taking your selfie.
If a match is cancelled or postponed, your stake is refunded. If odds change, some bets may be voided — in those cases, the stake is returned to you.
If none of the above solutions work, please use the Contact Us Head to the section and speak directly with our support team. We're always ready to help in Bengali.
Prefer to talk directly? Reach us through any of the channels below — we're available 24 hours a day
The fastest way to get help. Average response time is under 5 minutes. Talk to us in Bengali.
Active NowFor complex issues, send us an email with screenshots attached. You'll typically hear back within 2–4 hours.
Answers to common questions are available on our detailed FAQ page. Most issues can be resolved right there.
Visit the FAQ pageMany online betting platforms require you to communicate in English or Hindi to get support. For most people in Bangladesh, that's a major barrier. Hilokal has always believed that users deserve support in their own language.
That's why our entire Help Center is built in Bengali. The agents on chat support are native Bengali speakers — no machine translation, just real people who understand your problem and speak your language.
HilokalDepositing money is quick and easy. You can use bKash, Nagad, or Rocket — whichever is most convenient for you. That said, occasional issues can come up. For example, payments may get stuck if a bank server is down or there's a network problem.
If this happens, start by checking your mobile banking app to see whether the amount was deducted. If it was deducted but Hilokal If it doesn't appear in your account, contact support with your transaction ID. We resolve issues like this within 24 hours.
Cashing out your winnings is the best part. HilokalWithdrawals are usually processed within 15 to 30 minutes. However, KYC verification must be completed before your first withdrawal.
KYC is simply the process of verifying your identity. Just upload your National ID and a selfie. Once verified, all future withdrawals will be processed faster. The minimum withdrawal amount is ৳500, and the maximum limit depends on your account type.
The most common bonus-related question is about wagering requirements. Many users don't realise that bonus funds can't be withdrawn directly — you need to place a certain amount in bets before the bonus becomes withdrawable.
Here's an example: you receive a ৳1,000 bonus and the wagering requirement is 5x. That means you need to place a total of ৳5,000 in bets. After that, the full bonus amount becomes withdrawable. HilokalThe app has a progress bar where you can track how much of the wagering requirement you've completed.
Keeping your account secure is a shared responsibility. A few simple steps can reduce the risk of your account being compromised to almost zero.
Hilokal's Help Center has dedicated tools for responsible gaming. You can set daily, weekly, or monthly betting limits, and temporarily pause your account whenever you need. For more details, Responsible Gaming View the page.
Support Hours
Live chat is available 24 hours a day, 7 days a week. Email responses are typically sent within 2–4 hours.
Answers to the most frequently asked questions at the Help Centre